FAQ

 

Can I cancel my order?

We completely get it, we change our minds too! You can contact us to cancel your order before it has been shipped.

After each order is processed, it is immediately sent to our fulfillment warehouse for shipment. Once shipped, orders cannot be canceled. lfyou still do not want the product, you will need to return the package atyour own expense when upon its delivery to your stated shipping address.

 

What if l want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns,or feedback. We will be sure to get back to you within 48 hours.

However, please note that inquiries sent on Fridays will receive a replythe following Monday, but possibly sooner. Feel free to contact us at email Nlofin-Tech@outlook.com.

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How can I get details about my order?

We recommend that you register on our website. You can then log in toyour account at any time to view the products and details of your orders.

 

How do l track my order?

You can check the order logistics track on the website we provide you according to the order number we provide. lf you have any questions,lease feel free to contact us.

 

Shipping

 

Where do you ship from and which countries do you deliver to?

We ship from China.

We ship keyboards internationally, except for the destinations listed below:
*Destinations we do not cover: Dominica, Dutch Caribbean, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, French Polynesia, Cocos (Keeling) Islands, Norfolk Island, Pitcairn Islands, Christmas Island, Tokelau, Wallis and Futuna Islands, Ascension Island, French Southern Territories, Tristan da Cunha, Western Sahara, British Indian Ocean Territory, South Georgia and the South Sandwich Islands, Åland Islands, Isle of Man, Svalbard and Jan Mayen, Afghanistan, Azerbaijan, Palestinian Territories, Bhutan, Laos, Bangladesh.

 

How long will it take to receive my order?

We generally will provide at least 2 types of logistics methods for most countries.

After tracking is available:
[Standard Shipping] about 10-25 days.
[Express Shipping] about 2-14 days.
In addition, all products require some lead time to a greater or lesser extent, before the package is sent (lead time is not included in the above estimated time).

 

Returns and Refunds

How do l return a product?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Product returns are strictly governed by the product's warranty terms. Wedo not accept random returns unless there is an unresolved qualityissue. lf you return products without authorization, no refund will beissued. To be eligible for a return, your item must be unused, in the samecondition as when you received it, and in its original packaging.

You can always contact us for any return question at Nlofin-Tech@outlook.com.

 

How long will it take to receive my refund?

Once your return package is delivered, its contents will be inspected. After inspection, we will notify you whether the refund is approved. lf approved, a refund for the purchased item(s) will be initiated within 5 business days using your original payment method.